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I have been a Ctrip user since 2005: in May 2005 I booked the air ticket and hotels to Jiu Zhai Gou from them. I also visited their call center when I picked up the tickets (they did offer to deliver the tickets, but I had some free time and was curious about their operation so I went). In early 2006 I booked motels (Home Inns) through Ctrip, because I know I can get CNY 10.00 discount that way (without Home Inns membership).
More than two years has passed, I am using their service again. This time we are going Sanya (note the we instead of I). A lot has been changed in China travel business in past 5 years. More people are taking the “freedom tour”, vs. the old way of “group tour”, in which people pretty much “sleeping in the bus”, and “shoot pictures at different scenic spots”. In this “freedom tour”, where people drive their own car, or take their own walk, they don’t have to worry about when the tour bus will leave, which place the tour guide will take us to shop, etc (picture courtesy of travelplaces.co.uk)