I have taken UnitedÂ Arlines (UA) flightsÂ from St. Louis to Shanghai couple times. This one is probablly most adventurous. The main problem was caused by the weather in Chicago. I thought this newly createdÂ ORD to PVG routes by UA and AA wouldÂ benifitÂ people in the Midwest: save one stop,Â for instance, ifÂ we take Northwest,Â we will have to stop twice, at Detroit/Minneapolis and Tokyo. But on March 2ndÂ Chicago got wind and light snow. TheÂ flight from STL to ORD got delayed for about 3 hours. When I looked at the TV screen after I got to Chicago at 10:30,Â I could not find the 10:15 ORD PVG flight. So I waited patiently in a “200 miles long” line at the United customer service. This “200 miles” is quoting a lady lined after me. I also called the United hot line on the phone, all I got was the computer response. I guess there were so many delays and cancellations, and UA don’t have enough people to take the calls.
At 12:15 finanlly I gotÂ my chance talking to customer service. The lady told me the only thing she can do is toÂ book me onÂ next day flight. Spend my one day vacation onÂ snowy and windy Chicago? I asked her if I could try the ORD to Beijing flight at 12:42 PM. She said I couldÂ try the luck at gateÂ but warned the flight is “very full”. IÂ took the shuttle and went to the gate C18. They told me “the flight is full”.Â I saw some people are on the “standby”. Because my original flight is to Shanghai I was not even on the waiting list. But I waited. My oppertunity comes at the last minute.Â One male agentÂ told me he could put me on theÂ standby for the next day to Shanghai, I said I could notÂ accept that. Then the lady agent told she can book me today. I got the boarding pass; the door at the gate is already closed. IÂ was the last one to board the Boeing 747 plane 🙂
The whole adventure did not end up here. I got another problem whenÂ boardingÂ the CA (Air China, Guo Hang) plane from Beijing to Shanghai,Â theÂ gate agent told me they need some paper work besides the boarding pass issued in Chicago. They needÂ the paper work for reimbursement purpose, i.e., got money from United Airline. Oh, well, eventually theÂ CA groundÂ supervisorÂ talked to United guys in the airport, settled the paper work for me, and gave me a seat onÂ a later flightÂ departs at 7:30.
Now I am waiting patiently for my checked luggages. I was told oneÂ (out of two) will arrive today. Â Â Â Â Â