I started pay attention to the mobile phone and service providers lately. In fact I bought some China Mobile (CHL) shares about 2 weeks ago (bought it a bit early again 🙂
Nokia: the balance
Nokia is the No. 1 brand in China as shown in baidu Shouji (cell phone) report. One thing I noticed during my last visit to Shanghai is Nokia set up a service center near Zhongshan park. Being in Midwest USA, I have not seen things like that and was a bit surprised. Why Nokia pay the extra attention to the customer services, now that they are already No. 1? One reason, I can think of, is they want to make sure their customers can get better services from authorized places, rather than going to those blackmarket and get their phones fixed.